Tow Detail

• Location Selector. 

  Selects the appropriate location for the tow. This will filter the selections for driver and account so that only data from that location is shown.

• Section A - Driver Info

  • Call/Patrol – Selects the type of tow. When a tow is started by clicking "New Tow," this will default to PATROL. If initiated from a tow request, it will default to CALL. This can be changed as needed.

  • Driver – Select the tow truck driver. 

  • Truck – Choose the tow truck number. If the selected driver has a truck assigned to them (see Truck Assign), it will auto-fill here.

  • Booted – Check this box if the vehicle was booted rather than towed.

  • Barnacle – Not used.

  • Split Driver – Select a second driver if two drivers are sharing the tow (e.g., for commission split).

  • Spot Driver – Used when one driver spotted the vehicle but another performed the tow (usually for heavy tows).

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  Section B - Tow Information

  • Invoice – This is the ICC invoice number. It will be automatically generated when a new tow is created. Always verify the number is correct.

  • Towed Date/Time – This is the date and time the driver hooked the vehicle.

  • Entered By – Name of the dispatcher who entered the tow. Auto-filled but can be changed if necessary.

  • Account – The name of the account (property or business) from which the vehicle was towed.

  • Address – The location the vehicle was towed from. Must be an address within TRIP. If the exact address isn't available, use the nearest address that is in TRIP.

  • Reason for Tow – The reason that the vehicle was towed. You should use one of the reasons that are in TRIP.

  • Comments – Additional notes or special circumstances related to the tow.

  • Print On Invoice – If checked, the comment will appear on the printed invoice.

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  Section C - Police Notification

  • Police Department – Select the department that was notified about the tow.

  • Badge No. – The badge number of the officer or dispatcher who took the call.

  • Reported Date/Time – Date and time when the tow was reported to the police.

  • Reported By – The dispatcher who made the police notification.

  • Police Phone No. – Phone number for the police department on record.

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  Section D - Vehicle Information

  • Year – Vehicle model year.

  • Make – Manufacturer (e.g., KIA).

  • Model – Specific model (e.g., FORTE).

  • Color – Vehicle color.

  • Plate – The license plate number.

  • State – The issuing state of the license plate.

  • VIN – Vehicle Identification Number. Click the red "VIN" button to verify the vehicle information from the VIN.

  • Last 6 – Last 6 digits of the VIN for quicker identification.

  • Yard – The storage yard the vehicle was taken to.

  • Vehicle Weight – Used to classify tow type. Defaults to "8,000 lbs. and under" for passenger vehicles.

  • GVWR – Gross Vehicle Weight Rating. Must be entered for medium and heavy tows. Enter the number only, no comma or extra characters.

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  Section E - Towing Fee

  • Tow Fee – Standard fee charged for the tow itself.

  • Storage – Calculated as days × daily storage rate.

  • Invoice Fee – Additional fixed fee (e.g., $2.50) added to light-duty tows (medium and heavy are not charged this fee).

  • Total Fee – Sum of all charges (Tow + Storage + Invoice Fee).

  • Estimate After Today – Shows projected total cost after additional storage time if not picked up the same day.

  • Driver No Pay – If checked, this tow will not count toward driver compensation.

  • Commercial Tow – Not used.

Section F - Menu Bar