TRIP
Overview
TRIP (Towing Records Information Program) is the software used to manage all aspects of relocated...
Main Screen
The Main Screen displays towed and released vehicles as well as a menu for navigating through t...
Side Navigation Menu
The Side Navigation Menu is used to navigate between the various screens in TRIP. Accounts...
Accounts
New Account
To enter a new account, click on 'Account' from the Main Screen then 'New Account'. The New Accou...
Change of Management
When an account changes management companies, the change must be entered into TRIP. ...
Account Detail
The Account Screen contains all the information for an account. It consists of seven tabs listed...
General
The General tab in the Account Detail Screen contains information about the account as shown belo...
Rules
Addresses
Visitors
Voided
Extended Stay
Tow Counting
Add On-Hold
Tows
Enter a New Tow
To enter a new tow, start by clicking on the New Tow button on the Main Screen. This will open th...
Print Invoice
Calling Tow into Police Once all the information for a tow has been entered, it must be first ca...
Vehicle Release
To release a vehicle first select it from the main screen, then click on the 'Release Info' tab. ...
Tow Detail
Location Selector. Selects the appropriate location for the tow. This will filter the sel...
Images and Documents
You can add images and documents to a tow in TRIP.
Linking Tows
Vehicles that belong together, such as a tractor and trailer, should be linked together. This all...
Tow Requests
Settings
Access settings by clicking on Settings in the menu bar on the left of the Main Screen. This allo...
DNT
Property Management
On Hold
On-Properties
Signs
Tow-On-Sights
Truck Assign
Send Form
Police Department
Reports
Admin
Manager
Vehicle Processing
Visitor Call-Ins
Some accounts require that visitors call us to report their vehicles. This section describes the ...
Visitor Call-In Menu
From the Main Screen, the Visitor Call-In menu can be accessed by clicking the 3 dots to the righ...
Enter Visitor Call-In
When someone calls to register their vehicle for visitor parking, ask them for their phone number...
View Calls for Today
To view all visitor calls for the current day, select Calls Today from the Visitor Call-In Menu: ...
View Calls for an Account
To view calls for a specific account, select Calls By Account from the drop-down menu. This wi...
Search by Name
This allows you to locate an account by name rather than phone number. Select Search By Name from...
Email/Save Visitor List
This allows you to save or email a visitor list. Access this from the Email/Save Visitor List ite...
Edit a Registered Vehicle
To update vehicle information, select the vehicle you want to edit. This will open the Visitor Ve...
Changelog
2.0 Various changes to implement new driver app Fixed exception when updating user. 1.955 ...
Glossary
Call: An account where we only tow vehicles when they call us to tow them. Patrol: An account wh...