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Tow Detail

Tow Detail.png

  • Section A - Driver Info

    • Call/Patrol – Selects the type of tow. When a tow is started by clicking "New Tow," this will default to PATROL. If initiated from a tow request, it will default to CALL. This can be changed as needed.

    • Driver – Select the tow truck driver. 

    • Truck – Choose the tow truck number. If the selected driver has a truck assigned to them (see Truck Assign), it will auto-fill here.

    • Booted – Check this box if the vehicle was booted rather than towed.

    • Barnacle – Not used.

    • Split Driver – Select a second driver if two drivers are sharing the tow (e.g., for commission split).

    • Spot Driver – Used when one driver spotted the vehicle but another performed the tow (usually for heavy tows).

    Section B - Tow Information

    • Invoice – This is the ICC invoice number. It will be automatically generated when a new tow is created. Always verify the number is correct.

    • Towed Date/Time – This is the date and time the driver hooked the vehicle.

    • Entered By – Name of the dispatcher who entered the tow. Auto-filled but can be changed if necessary.

    • Account – The name of the account (property or business) from which the vehicle was towed.

    • Address – The location the vehicle was towed from. Must be an address within TRIP. If the exact address isn't available, use the nearest address that is in TRIP.

    • Reason for Tow – The reason that the vehicle was towed. You should use one of the reasons that are in TRIP.

    • Comments – Additional notes or special circumstances related to the tow.

    • Print On Invoice – If checked, the comment will appear on the printed invoice.

    Section C - Police Notification

    • Police Department – Select the department that was notified about the tow.

    • Badge No. – The badge number of the officer or dispatcher who took the call.

    • Reported Date/Time – Date and time when the tow was reported to the police.

    • Reported By – The dispatcher who made the police notification.

    • Police Phone No. – Phone number for the police department on record.

    Section D - Vehicle Information

    • Year – Vehicle model year.

    • Make – Manufacturer (e.g., KIA).

    • Model – Specific model (e.g., FORTE).

    • Color – Vehicle color.

    • Plate – The license plate number.

    • State – The issuing state of the license plate.

    • VIN – Vehicle Identification Number. Click the red "VIN" button to verify the vehicle information from the VIN.

    • Last 6 – Last 6 digits of the VIN for quicker identification.

    • Yard – The storage yard the vehicle was taken to.

    • Vehicle Weight – Used to classify tow type. Defaults to "8,000 lbs. and under" for passenger vehicles.

    • GVWR – Gross Vehicle Weight Rating. Must be entered for medium and heavy tows. Enter the number only, no comma or extra characters.

    Section E - Towing Fee

    • Tow Fee – Standard fee charged for the tow itself.

    • Storage – Calculated as days × daily storage rate.

    • Invoice Fee – Additional fixed fee (e.g., $2.50) added to light-duty tows (medium and heavy are not charged this fee).

    • Total Fee – Sum of all charges (Tow + Storage + Invoice Fee).

    • Estimate After Today – Shows projected total cost after additional storage time if not picked up the same day.

    • Driver No Pay – If checked, this tow will not count toward driver compensation.

    • Commercial Tow – Not used.

Section F - Menu Bar

 

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